Last updated: February 2026
1. Platform Role & Legal Status
SOHHTAK operates strictly as a technology platform facilitating connections between patients and independent, licensed healthcare professionals.
- Not a Provider: SOHHTAK is not a healthcare provider, medical institution, or employer.
- Independent Responsibility: All healthcare services are provided solely by independent professionals, who are fully responsible for their clinical acts, medical decisions, and professional conduct.
2. Eligibility and Professional Verification
- Age: Users must be at least 18 years old or act as a legal representative for a patient.
- Verification Scope: SOHHTAK verifies healthcare professional identity and licensure (Order of Nurses in Lebanon - ONL, or relevant bodies) based on submitted documents.
- No Guarantee: Verification is a credential check only and does not guarantee specific medical outcomes or availability.
Verification does not guarantee that a healthcare professional will accept a specific request or be available at a given time.
3. Payment & Reservation
Payment is settled in cash directly with the healthcare professional upon their arrival. No upfront digital payment is required.
- Booking Confirmation: Your booking is confirmed immediately once a healthcare professional accepts your request.
- Payment on Arrival: Please have the exact amount ready in cash when the healthcare professional arrives at your location.
SOHHTAK does not process digital payments and is not responsible for payment disputes between users.
4. Cancellation Policy
You may cancel free of charge up to 2 hours before the scheduled appointment.
- Free Cancellation: Cancel at least 2 hours before your appointment at no cost.
- Late Cancellation or No-Show: Repeated late cancellations or no-shows may result in account suspension.
- Healthcare Professional Cancels: If the healthcare professional cancels, you will be notified immediately and can rebook with another professional.
5. Patient Responsibilities and Safety
- Medical Prescriptions: Users must provide a valid medical prescription for all requested nursing services.
- Safe Environment: Users must provide a safe and respectful environment. Harassment or unsafe conditions may result in immediate termination without refund.
- Communication: After booking confirmation, communication between patients and healthcare professionals occurs directly via WhatsApp or phone. SOHHTAK does not monitor or store these external communications. Users share contact details at their own discretion and acknowledge that external communication is outside the control of SOHHTAK.
6. Emergency Disclaimer
SOHHTAK is not an emergency medical service. In case of a medical emergency, users must contact local emergency services (e.g., Red Cross) or proceed to the nearest hospital immediately.
7. Liability and Data Protection
- Limitation of Liability: SOHHTAK is not liable for medical outcomes or acts of independent professionals to the fullest extent permitted by Lebanese law.
- Data Privacy: SOHHTAK complies with Lebanese Law No. 81/2018. Personal and medical data are handled as sensitive medical data in accordance with our Privacy Policy.
8. Governing Law
These Terms are governed by the laws of the Republic of Lebanon. Any disputes fall under the exclusive jurisdiction of Lebanese courts.
9. Contact
For questions regarding these terms, contact us at: contact@sohhtak.com