Last updated: February 2026
1. Patient Cancellation
You may cancel free of charge up to 2 hours before the scheduled appointment.
- Free Cancellation: Cancel at least 2 hours before your appointment at no cost.
- Late Cancellation or No-Show: Repeated late cancellations or no-shows may result in account suspension.
- Healthcare Professional Cancels: If the healthcare professional cancels, you will be notified immediately and can rebook with another professional.
2. Professional Cancellation
If a healthcare professional cancels your booking:
- You will be notified immediately via the app.
- You can request a new professional for the same time slot.
- Our support team will assist you in rebooking if needed.
3. No-Show Policy
If you are not available at the scheduled time and location, the professional may mark the visit as a no-show. Repeated no-shows may result in account review. Please ensure you are present at the specified address during the scheduled window.
4. How to Cancel
To cancel a booking:
- Open the SOHHTAK app and navigate to your bookings.
- Select the booking you wish to cancel.
- Tap "Cancel Booking" and confirm.
- Alternatively, contact our support team via WhatsApp at +961 81 379 232 or email at contact@sohhtak.com.
5. Contact
For any questions about cancellations, reach out to us at: contact@sohhtak.com